Welcome to Waladatasub ("Waladatasub - Bills Payments", "we," "our," "us"). We are dedicated to maintaining the confidentiality, integrity, and security of our users' personal data. This Privacy Policy details how we collect, store, utilize, share, and protect your information when using our Android mobile application and web platform (available at waladatasub.com.ng).
By downloading, registering, or transacting within the application, you agree to the collection and use of information in accordance with this policy.
In accordance with Google Play's User Data policy, we only collect information necessary to fulfill our core VTU and bill payment services:
Personal & Account Data
Full name, mobile phone number, email address, and account login credentials submitted during account registration and verification.
Financial & Transaction Records
In-app wallet balances, top-up references, transaction logs, recipient meter/smartcard numbers, and recipient phone numbers. Note: Card data is tokenized and processed directly by certified third-party payment gateways; we never store your full payment card details or PINs.
Device & Diagnostics
Device model, operating system version, IP address, and crash logs collected to troubleshoot errors, improve app stability, and authenticate secure sessions.
Optional Device Permissions
If you choose to use the contact picker for phone recharges, read contacts permission is accessed only on-demand locally to fill the recipient phone number. We do not upload your address book.
Data is processed strictly for legitimate service delivery and compliance:
- Provisioning and managing your Waladatasub account.
- Fulfilling VTU orders (airtime, internet data, electricity disco tokens, and TV subscriptions).
- Sending instant transaction receipts, SMS alerts, or critical system notifications.
- Handling user disputes, ticket requests, and live customer support.
- Detecting and mitigating fraud, identity theft, or unauthorized wallet withdrawals.
Waladatasub does not sell, rent, or lease your personal information to third parties. Data is shared exclusively under strict confidentiality to fulfill transactions:
Telecommunications & Utility Providers
Telecom operators (MTN, Airtel, Glo, 9mobile), power distribution companies (Discos), and multi-choice cable operators receive destination account/meter details to fulfill requested transactions.
Payment Processors
Licensed central switchers and payment gateways to process in-app deposits, virtual account funding, and card checkouts.
Legal Compliance
Where required by law, subpoena, or relevant law enforcement authorities to fulfill statutory AML/CFT compliance.
We implement industry-standard administrative, physical, and technical controls (including Transport Layer Security/HTTPS encryption, hashed credentials, and role-based access protocols) to safeguard your data.
We retain transaction histories only for as long as required to maintain your active account records and satisfy legal accounting and regulatory audit requirements.
In accordance with Google Play's Account Deletion Policy, users have the right to delete their Waladatasub account along with associated personal information.
How to request account deletion:
- In-App: Navigate to Settings / Profile → Delete Account and confirm your request.
- Via Email / Web: Send an email from your registered address to support@waladatasub.com.ng with the subject line "Account Deletion Request".
Upon verification, your profile details, contact information, and login credentials will be permanently removed within 30 days. Required accounting records will be retained solely to comply with applicable statutory financial laws.
Waladatasub is not directed toward children under 13 years of age. We do not knowingly collect personal identifiable information from minors. If we discover a child under 13 has provided personal data, we will immediately purge the record from our servers.
We may modify or revise this Privacy Policy periodically to reflect service, security, or legal enhancements. Any changes will be published here with an updated "Effective Date".
Contact Us
Have questions or inquiries regarding your personal data?